We will be happy to offer you a replacement or refund if the product is faulty or received in error. Unfortunately, Eir Women cannot accept any returns for change of mind purchases due to health regulations. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

If your order arrived damaged, or if you are unhappy with your experience, please contact us at info@eirwomen.com.au as soon as possible and we will help to resolve the situation. 

Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning.

Eir Women does not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postal receipt in return parcel. 

Our returns policy only covers the items purchased from eirwomen.com.au. We do not accept returns on products not purchased directly from Eir Women. Please contact the original seller if you have any problems with goods not purchased directly from Eir Women. 

If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.

Refunds will only be made to the original credit card or PayPal account used for purchase.

Eir Women owns the title of any extra goods shipped with your order that have been dispatched in error.

There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.